Frequently Asked Questions

Do you have any store locations?

Yes we do! If you are in the Miami area you can visit us at the following location:

Elan Store

18789 Biscayne Blvd #620 

Aventura, Florida

How long does it typically take to receive a response from customer service?

If you write us an email, our customer service team will typically get back to you within 1-2 business days.

Who can I contact regarding a social media related inquiry?

Please contact us via we would love to hear from you!

Do you have a wholesale site?

Yes! If you are a wholesaler, please visit us at:

How do I apply a promo code to my order?

If the promo code is valid, you can simply enter it at the information stage of checkout and click “apply.”

Do you ship internationally?

We currently offer shipping in the US and Canada. As we continue to expand, we hope to offer international shipping in the near future!

Why was my order cancelled?

We are sorry to hear that! Your order could be cancelled if the item is suddenly out of stock or if there is an issue with the payment stage of the order. If your order is cancelled you should receive an email within 48 hours explaining what occurred. If you have not heard from us for whatever reason, please feel free to reach out to our customer service team at

The item I want is no longer available or out of stock, is there anything I can do?

You have the option to subscribe to an email that will notify you should the item be back in stock.

What do I do if I need to make a last minute change to my order?

If you need to make a last minute change or cancelation to your order, please contact our customer service team as soon as possible. If the order has not shipped yet we will do our best to assist you.

What is your return policy?

Here is the link to our return portal

We want you to be fully satisfied with your Elan purchase! If you are returning from the US and opted in to the $2.98 return coverage, your return will be fully covered and you have the option to exchange or return your order for a full refund or a store credit if its a sale item. Here is the link to our return portal: If you have any additional questions or would like to request an exception to our return policy, please do hesitate to contact us at

Where is my order?

Following your purchase, you should receive a link directly to your email where you will be able to track the status of your shipment.

What do I do if I received a faulty item, or a wrong color or size?

We are very sorry to hear that you did not receive what your ordered. This is a very rare occurrence and we will be sure to make it up to you! Please refer to our refund policy on how to make the return, and please write to our customer service team detailing the issue so we can figure out what went wrong and prevent the same issue from occurring in the future.

Can jewelry be returned for a refund?

If for any reason you are unhappy with your jewelry purchase, you may return it for store credit or other items. Jewelry cannot be returned for a refund. You can make a return or exchange via our portal: