Frequently Asked Questions
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Yes we do! If you are in the Miami area you can visit us at the following location:
Elan Store
18789 Biscayne Blvd #620
Aventura, Florida
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If you write us an email, our customer service team will typically get back to you within 1-2 business days.
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Please contact us via social@shopelan.com we would love to hear from you!
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Yes! If you are a wholesaler, please visit us at: https://elan-usa.com/
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If the promo code is valid, you can simply enter it at the information stage of checkout and click “apply.” If you forgot to apply it please email our customer service with the code you were trying to use.
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We currently offer shipping in the US and Canada. As we continue to expand, we hope to offer international shipping in the near future!
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We are sorry to hear that! Your order could be cancelled if the item is suddenly out of stock or if there is an issue with the payment stage of the order. If your order is cancelled you should receive an email within 48 hours explaining what occurred. If you have not heard from us for whatever reason, please feel free to reach out to our customer service team at info@shopelan.com.
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You have the option to subscribe to an email that will notify you should the item be back in stock.
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If you need to make a last minute change or cancelation to your order, please contact our customer service team as soon as possible. If the order has not shipped yet we will do our best to assist you.
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We offer the option to return all full priced items for a refund, except for sale and jewelry items, which can only be returned for store credit or exchanged.
When you opt-in for return coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange FREE.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.Please keep in mind jewelry is non-refundable and can only be returned upon request if the order arrived damaged or defective.For more information on return policy please visit the following link:
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Following your purchase, you should receive a link directly to your email where you will be able to track the status of your shipment.
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We are very sorry to hear that you did not receive what your ordered. This is a very rare occurrence and we will be sure to make it up to you! Please reach out to our customer service team so we can get this resolved for you asap.
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If for any reason you are unhappy with your jewelry purchase, you may return it for store credit or other items. Jewelry cannot be returned for a refund. You can make a return or exchange via our portal: returns.shopelan.com
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When you opt-in for the $2.98 coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange FREE.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.