Refund policy

Returns & Exchanges

Return Policy

Click here to start a Domestic Return or exchange: START A RETURN (U.S.)

Domestic returns must be requested within 30 days of delivery. Once the label is created, you will have 14 days to drop it off at your local post office to receive a refund.

Sale items (anything in our Sale collection) and any item purchased at more than 20% off its full price, whether from a markdown, a discount code, or both, can be exchanged or returned for store credit only.

Outbound shipping fees from the original order are not refundable.

If you receive a damaged or defective item, please reach out to our customer service team.

If you have any further questions about our return policy please contact our customer service: info@shopelan.com

Returns + Package Protection Coverage

When you opt-in for Returns + Package Protection ($3.48) at checkout, your return shipping label will be covered, allowing you to return any item(s) in your order for a refund or exchange (without needing to pay for the shipping label). Your package will also be protected; in the event of a missing or lost package, you will be ensured a replacement order at zero cost to you.

If you decide not to opt-in for the return coverage, no problem! You can still return your items but just note that a $7.74 return shipping label fee will be deducted from your refund (or store credit).

Holiday Sales

During holiday sale events (such as July 4th, Labor Day, Black Friday and Cyber Monday), items purchased at more than 20% off will not be eligible for a refund (unless there was a mistake or issue with the order). These items can however be exchanged or returned for store credit. If you have any questions regarding our return policy please email our customer service.

Refunds/Credits

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your original form of payment, or to a gift card if the item was purchased on sale, within 3 business days (please note that your bank/credit card provider may take additional time to reflect this in your account).

Additional Return Guidelines

Products must be returned unworn and in their original condition with tags attached. Please include the packing invoice in your return package. If you need to make any change to your return request after you have already requested a shipping label, please let our customer service team know to avoid processing delays. If your order was purchased using a gift card, you will be refunded directly back to the gift card. There are no restocking fees.

Final Sale products cannot be returned for a refund. Items purchased at more than 20% off, including during holiday sales, are considered on sale and can be exchanged or returned for store credit only.

Customs/Duties:

Customs duties and import taxes are to be paid by the customer at or before delivery to the customer. Customer is responsible to pay the Customs/Duty charges relating to their purchase. If an item is "return to sender" by the carrier then there will be no refund for shipping cost.